Support
We're here to help.
Need a hand with SimplifyPocket? Email us at [email protected] and we'll reply within one business day. The most common questions are answered below.
Frequently asked questions
Trouble signing in?
SimplifyPocket has no password. Enter your email on the sign-in screen and we'll send you a 6-digit code to sign in. Make sure you're using the same email you signed up with, and if the code doesn't appear right away, check your spam folder. Codes expire after a few minutes, so request a fresh one if yours has lapsed.
You can also sign in with one tap using Apple or Google. If a code never arrives, email [email protected] and we'll help.
How do I cancel my subscription?
On iPhone: open the Settings app → tap your Apple ID → Subscriptions → SimplifyPocket → Cancel Subscription.
On Android:open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → SimplifyPocket → Cancel subscription.
Your access continues until the end of your current billing period.
How do I delete my account?
In the app go to More → Delete account (on both iPhone and Android). We schedule your account for deletion immediately and permanently remove all your data after 30 days. During that window you can sign back in and tap Cancel deletion to restore everything.
Prefer not to use the app? You can request deletion online from our Delete account page.
Where is my data stored?
Your data lives on encrypted cloud servers in the United States. We never connect to your bank, and we never see your card number. See our Privacy Policy for the full breakdown of what we collect and how it's protected.
I found a bug or have a feature request
We love feedback. In the app go to More → Send Feedback (on both iPhone and Android), or email us directly at [email protected]. Please include your device and iOS or Android version so we can reproduce the issue.