Support

We're here to help

The most common questions are answered below. Still stuck? We reply within one business day.

Email [email protected]

Include your device and iOS or Android version if you're reporting a bug.

Usually replies within 1 business day
Email us

Trouble signing in

Codes, Apple and Google sign-in.

Cancel a subscription

Step-by-step for iPhone and Android.

Delete my account

In the app or online, with a 30-day undo.

Trouble signing in?
SimplifyPocket has no password. Enter your email on the sign-in screen and we'll send you a 6-digit code. Make sure you're using the same email you signed up with, and if the code doesn't appear right away, check your spam folder. Codes expire after a few minutes, so request a fresh one if yours has lapsed. You can also sign in with one tap using Apple or Google. If a code never arrives, email [email protected].
How do I cancel my subscription?
On iPhone: open the Settings app → tap your Apple ID → Subscriptions → SimplifyPocket → Cancel Subscription. On Android:open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → SimplifyPocket → Cancel subscription. Your access continues until the end of your current billing period.
How do I delete my account?
In the app, open Settings (the gear on Home), tap your name at the top, then Delete my account at the bottom (on both iPhone and Android). We schedule your account for deletion immediately and permanently remove all your data after 30 days. During that window you can sign back in and tap Cancel deletion to restore everything. Prefer not to use the app? Request deletion from the Delete account page.
Where is my data stored?
Your data lives on encrypted cloud servers in the United States. We never connect to your bank, and we never see your card number. See our Privacy Policy for the full breakdown.
I found a bug or have a feature request
We love feedback. In the app, open Settings (the gear on Home) and tap Send feedback under Help (on both iPhone and Android), or email [email protected]. Please include your device and iOS or Android version so we can reproduce the issue.