Support
We're here to help.
Need a hand with SimplifyPocket? Email us at [email protected] and we'll reply within one business day. The most common questions are answered below.
Frequently asked questions
How do I reset my password?
On the sign-in screen tap Forgot password? and enter your email. We'll send you a 6-digit verification code. Enter the code along with your new password to sign back in.
How do I cancel my subscription?
Open the Settings app on your iPhone → tap your Apple ID → Subscriptions → SimplifyPocket → Cancel Subscription.
Your access continues until the end of your current billing period.
How do I delete my account?
In the iPhone app go to More → Delete account. We schedule your account for deletion immediately and permanently remove all your data after 30 days. During that window you can sign back in and tap Cancel deletion to restore everything.
Where is my data stored?
Your data lives on encrypted cloud servers in the United States. We never connect to your bank, and we never see your card number. See our Privacy Policy for the full breakdown of what we collect and how it's protected.
I'm having trouble signing in
Make sure you're using the same email you signed up with and that you've verified the 6-digit code we emailed you. If the code never arrives, check your spam folder. If you're still stuck, email [email protected] and we'll help.
I found a bug or have a feature request
We love feedback. In the iPhone app go to More → Send Feedback, or email us directly at [email protected]. Please include your device and iOS version so we can reproduce the issue.